How can we help?
Answers from the team. Most questions are sorted here in under a minute.
Delivery
Order by 9 pm, Monday to Saturday, and it arrives the next day by 8 pm. It is free over $49 and $5.99 below.
In town, yes: choose the same-day courier at checkout before 2 pm.
The tracking link is in your shipping email and on the order in your account.
Returns and warranty
Yes, within 30 days. We email a free label and refund you within three business days of it arriving.
Faults that happen on their own. We ship a replacement first, then you send the old one back.
If you drop things: it covers drops, spills and cracked glass, twice a year, with no excess.
Orders and payment
Within an hour of placing it, from your account or on the chat.
Visa, Mastercard, PayPal, Apple Pay and Google Pay.